Sara L. Smith

408-829-9822, Email: sara@got.net

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Summary Education Employment History Key Accomplishments Technical Skills

Summary

Highly motivated and solutions oriented technology professional seeks to apply my skills towards improving the user experience of products. Ten-year track record demonstrating strong creative and analytical problem solving, excellent project management ability, aptitude for quickly learning and applying new technologies, empathy for end user challenges, good design sensibility, and a passion for simplifying tools and processes. Extensive generalist knowledge of computers and networks.

Education

Franklin University, 2006
BS – Information Technology with honors, Minor - Digital Communications

Foothill College , 2004
AA – Social Science

Employment History

7/2005-7/2006, Systems Administrator, Child Advocates
3/2002-8/2005, Network Administrator, Notre Dame High School
9/2001-3/2002, IT Specialist, Tularik (contract)
4/2001-6/2001, Network Administrator, Ensera Inc.
10/2000-12/2000, User Support Supervisor, Red Herring Communications
2/2000-10/2000, Systems Administrator, Findlaw
5/1999-2/2000, Migration Specialist, Lockheed Martin (contract)
9/1997-4/1999, Desktop Support/Move Coordinator, EDS
6/1995-8/1997, Project Coordinator, HCI Team, Apple Computer

Key Accomplishments

Web maintenance and development

Served as webmaster for 3+ years, responsible for security, backups, data integrity, and performance of websites

Customized and implemented a web based help desk system using SQL backend

Developed and maintained a departmental Intranet site

Edited and added content to existing websites. Created and optimized graphics.

Designed website with database integration for evaluating and tracking software submissions for Human Interface Design Awards

Technical Writing

Authored Help Desk knowledge base articles and prepared training materials

Documented server and desktop configurations and procedures

User experience

Designed and deployed custom user profiles across 200+ campus computers to ensure consistent user experience and network access regardless of location

Modified interfaces for databases and websites to simplify usage for the end user

Custom Solutions

Created relational database system to track projects, expenses, purchasing, and consultants for busy development team

Project Management

Planned, coordinated, scheduled, and implemented site-wide computer refresh, as well as numerous server, desktop, application, and email migration projects

Led website transition projects and beta testing/bug fixing process

Systems Administration/Desktop Support/User Training

Migrated office from Mac OS X to Windows XP, and setup temporary cross-platform file-sharing, network printing, and database access during transition

Implemented spam and firewall policies to protect email and network * Provided day to day support for 650 users on 200 computers and 12 servers

Delivered training classes and one to one tutorials on software, email, and networking topics

Created scripts to automate tasks such as account creation and printer setup

**More accomplishments in chronological format available on request**

Web Related Technologies

Proficient: HTML/XHTML, IE, Dreamweaver, Front Page, IIS, HTTP, Photoshop, blogging, Firefox, Safari, Wordpress, TCP/IP, DNS, CSS

Working Knowledge: Visio, Search Engine Optimization (SEO), Cross-platform/browser issues, DOM

Familiarity: PHP, Javascript, C++, Java, CGI, Flash, Apache, SQL

Miscellaneous Technologies

Proficient: Windows NT, 2000, & 2003 Server, Exchange 2000/2003 Server, Office 97, 2000, & 2003, Windows 2000 & XP, Mac OS 7-10, Filemaker Pro, IIS, Veritas Backup Exec, Symantec Anti-virus, Surf Control Web and Email Filter, Symantec Ghost, Cisco Unity & Call Manager, Laser printers, DHCP, SMTP, WINS, POP3, Active Directory, Outlook

Working Knowledge: Microsoft Project, Eudora, Retrospect, McAfee Anti-virus, Blackberry, Palm, firewalls, switches, routers, wireless access points, VoIP, RAID, NAT, VPN, SSL, Microsoft Access, MS SQL Server, Quickbooks POS, SASI, Raizer’s Edge, Win Install

Certification

MCSE, Windows NT 4