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Summary
Education
Employment History
Key Accomplishments
Technical Skills
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Highly motivated and solutions oriented technology professional seeks to apply my skills towards improving the user experience of products. Ten-year track record demonstrating strong creative and analytical problem solving, excellent project management ability, aptitude for quickly learning and applying new technologies, empathy for end user challenges, good design sensibility, and a passion for simplifying tools and processes. Extensive generalist knowledge of computers and networks.
Franklin University, 2006
BS – Information Technology with honors, Minor - Digital Communications
Foothill College , 2004
AA – Social Science
7/2005-7/2006, Systems Administrator, Child Advocates
3/2002-8/2005, Network Administrator, Notre Dame High School
9/2001-3/2002, IT Specialist, Tularik (contract)
4/2001-6/2001, Network Administrator, Ensera Inc.
10/2000-12/2000, User Support Supervisor, Red Herring Communications
2/2000-10/2000, Systems Administrator, Findlaw
5/1999-2/2000, Migration Specialist, Lockheed Martin (contract)
9/1997-4/1999, Desktop Support/Move Coordinator, EDS
6/1995-8/1997, Project Coordinator, HCI Team, Apple Computer
Web maintenance and development
Served as webmaster for 3+ years, responsible for security, backups, data integrity, and performance of websites
Customized and implemented a web based help desk system using SQL backend
Developed and maintained a departmental Intranet site
Edited and added content to existing websites. Created and optimized graphics.
Designed website with database integration for evaluating and tracking software submissions for Human Interface Design Awards
Technical Writing
Authored Help Desk knowledge base articles and prepared training materials
Documented server and desktop configurations and procedures
User experience
Designed and deployed custom user profiles across 200+ campus computers to ensure consistent user experience and network access regardless of location
Modified interfaces for databases and websites to simplify usage for the end user
Custom Solutions
Created relational database system to track projects, expenses, purchasing, and consultants for busy development team
Project Management
Planned, coordinated, scheduled, and implemented site-wide computer refresh, as well as numerous server, desktop, application, and email migration projects
Led website transition projects and beta testing/bug fixing process
Systems Administration/Desktop Support/User Training
Migrated office from Mac OS X to Windows XP, and setup temporary cross-platform file-sharing, network printing, and database access during transition
Implemented spam and firewall policies to protect email and network * Provided day to day support for 650 users on 200 computers and 12 servers
Delivered training classes and one to one tutorials on software, email, and networking topics
Created scripts to automate tasks such as account creation and printer setup
**More accomplishments in chronological format available on request**
Proficient: HTML/XHTML, IE, Dreamweaver, Front Page, IIS, HTTP, Photoshop, blogging, Firefox, Safari, Wordpress, TCP/IP, DNS, CSS
Working Knowledge: Visio, Search Engine Optimization (SEO), Cross-platform/browser issues, DOM
Familiarity: PHP, Javascript, C++, Java, CGI, Flash, Apache, SQL
Proficient: Windows NT, 2000, & 2003 Server, Exchange 2000/2003 Server, Office 97, 2000, & 2003, Windows 2000 & XP, Mac OS 7-10, Filemaker Pro, IIS, Veritas Backup Exec, Symantec Anti-virus, Surf Control Web and Email Filter, Symantec Ghost, Cisco Unity & Call Manager, Laser printers, DHCP, SMTP, WINS, POP3, Active Directory, Outlook
Working Knowledge: Microsoft Project, Eudora, Retrospect, McAfee Anti-virus, Blackberry, Palm, firewalls, switches, routers, wireless access points, VoIP, RAID, NAT, VPN, SSL, Microsoft Access, MS SQL Server, Quickbooks POS, SASI, Raizer’s Edge, Win Install
MCSE, Windows NT 4